Training on CRM

Training on CRM

Organizes training on
CUSTOMER RELATIONSHIP MANAGEMENT (CRM)

TOPICS

• What is CRM?
• How can it be used in your organization?
• Customer data collection and analysis
• How customer data can used by the HR department
• How customer data can be used by marketing folks
• How customer data can be used by sales force
• How customer data can be used by support services
• Customer Lifetime Value

TRAINER /LECTURER
Prof.Dr.PAUL SERGIUS KOKU
Professor at College of Business Florida Atlantic ...

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3 attendees (14 invited)

Venue

Business Kosova Center
rr.Ekrem Rexha, Arberi 3

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